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These are a few answers to common questions, please contact us if you require any further information.
We only deliver to UK addresses
Delivery to UK mainland incurs a standard cost of £6.95 for orders.
Delivery to outside of UK Mainland, delivery costs £6.95 for orders up to £30. For orders being shipped to addresses outside of the UK Mainland and over £30, a member of staff will contact you to discuss shipping costs.
We aim to get plants which have been ordered delivered within 7 days. Although we try to dispatch parcels of plants as quickly as possible we do delay dispatch until the beginning of the week to minimise the chances of plants being stuck in a box for a long time, particularly when there are public holidays or when there is extremely warm or cold weather.
All plants are checked thoroughly before being dispatched. If any damage is noticed on arrival please contact us as soon as possible. This does not effect your statutory rights.
We cannot offer exchange or refund on any plant, which has either been neglected on receipt, for example not unpacked immediately - not providing light air and water - or delivery not being made due to no-one being at home and no instruction given for delivery.
Please contact us as soon as possible if there happens to be a delayed delivery, resulting in loss of condition to the plants. Our policy for dispatch is to send out orders at the start of the working week, so as not to be stuck in transit over a weekend.